Our Return Policy

Returns and Exchanges

We strive to ensure your satisfaction with every purchase. If you need to return or exchange an item, please review our policy below to ensure eligibility.

Eligibility for Returns or Exchanges

• Ghanaian Customers: You have 7 business days from the date of delivery to request a return or exchange.
• International Customers: You have 12 business days from the date of delivery to request a return or exchange.

Conditions

• Items must be returned unworn, unwashed, and in their original condition with all labels and packaging intact.
• Items that are damaged, soiled, or missing original packaging will not be accepted and may be returned to the customer at their expense.
• Sale items marked as “Final Sale” are not eligible for returns, exchanges, or refunds.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer service team at [email protected]. Include your order number and a brief description of your request. We will provide further instructions on how to proceed.

Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or was sent in error. If an item is returned due to ineligibility (e.g., damaged or missing packaging), the customer will bear the cost of return shipping.

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable time-frame, typically 5-10 business days, depending on your payment provider.

For any questions or assistance, please reach out to us at [email protected].